FREQUENTLY ASKED QUESTIONS
"Newbie" is the term used to describe someone who is "new" to a process or group. If you've never built a website or run an online business before, then you are a newbie and this section is for you.
Building an online business can be confusing. There are so many ways to market and technology is constantly changing.
But, that's okay. We have a proven process that will guide you in finding the right audience and developing a solid marketing plan to grow your business.
If you're asking this question, you're probably not ready jump in and build an online marketing machine. However, we have a fantastic discovery process where we help you develop a strategic plan for your business and give you the tools to make the right decisions moving forward.
Absolutely. We'll provide you with a comprehensive set of videos to show you how to use your web site. We also offer Dedicated Business Support Plans to help you with site maintenance and other technical tasks on a monthly basis.
We begin every project with a series of discovery sessions. These meetings help us define your market, set measurable goals and establish the scope of the project. We'll dig deep into your ideal customer, discuss potential roadblocks and build a marketing strategy. When the discovery process is complete, you'll have a complete online marketing plan for your business, along with the total investment cost and a roadmap to get there.
In a word, no. Discovery is more than just defining your ideal customer. We need to look at your overall market, industry trends, analyze your competition and set clear goals for your project. These sessions are a critical part of building a successful online marketing plan and they cannot be skipped.
A discovery session lasts about an hour and you will need to budget some additional time to review reports or fill out worksheets. For a standard web site, 3-4 discovery sessions are typical. For more complex sites, additional discovery time may be required.
We prefer Skype for it's screensharing capability plus it's always nice to see a smiling face on the other side of the screen. However, if you prefer to use a good old-fashioned telephone, we can work with that.
That won't happen. How do we know? We have a proven process for developing the right style, the right colors and the right images to fit your brand.
We also work with you at every step in the process to make sure you can confidently say "I love it!"
If you have someone you love, we'd be happy to work with him or her to create your web site and online marketing. We do require that they use our process for communication and be available for team meetings as needed.
We have a wide range of experience with online and print design. We can create everything from business cards to full trade show displays.
We can also design logos, social media posts, timeline covers and any online graphics you may need to promote your brand.
In order to make an effective web site that appeals to your customers, we need to dive deep into your business and research your target market. Our design and development work is top-notch and that sort of quality takes time. A basic site typically takes about 4 weeks to develop and the time increases based on the complexity.
If you need a faster turnaround, we can usually accommodate a tighter deadline for an additional 25% of the total investment.
WordPress is a fully customizable platform and can handle large volumes of information and traffic. It can be adapted to fit the needs of your business whereas many other solutions are locked into a proprietary codebase and are less flexible. Wordpress is intuitive and easy to use, which adds to its popularity among even the most non-technical users.
As with any software, security patches and updates are inevitable. It is critical that you keep your software up-to-date to avoid being hacked, spam or worse. We can also do the heavy lifting for you through one of our Dedicated Business Support Plans.
Most web sites need copy on their home page, services, contact and about pages. If you have an opt-in, thank you pages, portfolios or products, we will need copy for those pages as well. The amount of copy depends entirely on how much content you will be providing to your customers.
We find it's best to start off writing in your own voice first. If you prefer to leave the copywriting to the pros, we'll need to work that into your budget and plan some extra time to craft the copy.
When you apply to do a web project with us, you need to block out several hours per week to develop your content. We make it pretty easy by providing guides and samples for you to follow. If we don't receive content from you, we will place dummy text into your site that you can edit after the site has launched.
SEO = Search Engine Optimization. When we optimize your site, it means we are making it easy for search engines to find your site, index the content and help web visitors find you.
If you built a new house, wouldn't you want to let everyone know where you lived? By optimizing your site, you're handing out roadmaps to help your audience find you.
At the most basic level, you need some on-page SEO so your site can be indexed properly by search engines.
Search Engine Optimization isn't a set it and forget it process. It's an ongoing strategy that brings the right customers into your business. We recommend setting aside a portion of your marketing budget to continue optimizing your site each month.
The amount you spend will depend on which avenues will be the most effective for your business and how quickly you want to scale.
No. We won't force you to use social media, but ignoring this marketing channel could be fatal to your business. We can help you find the right social channels to bring new customers to your web site.
If posting on social media just isn't your thing, we can definitely help. We'll put a dedicated social media manager on your project to create branded content and help boost the engagement on your channels.
A domain name is your address on the internet. Typically, this would be something like yourcompany.com
Your web site is like a house and we need a place to build it. Your web host is the property where we develop it. So yes, a web host is required.
Web hosting is included in our Dedicated Business Support Plans. It is subject to additional fees if your site requires a dedicated server or additional resources.
Web hosting comes in all shapes and sizes. For a small business, we recommend starting with a solid host that can scale up as your business grows. Scalable hosting typically starts at $29/month.
If you are on one of our Dedicated Business Support Plans, we can include the hosting costs as part of your monthly subscription.