Holistic Web Care To Protect Your Brand

You might already have a team working on your site, but is anyone responsible for keeping an eye on the big picture? Is anyone in-charge? Do they know the quirks that could make one change trigger a domino effect of “uh-oh” moments?

Because we know your site inside and out, we can diagnose and troubleshoot issues quickly which will save you time and money. We can also collaborate with your team when needed, so you can stay focused on your superpower.

We’ll be glad to assist you with occasional requests based on the team’s availability, current projects, and web support client priorities. Requests are estimated at our regular agency rate.

If you experience any critical site issues and need troubleshooting, you’ll be required to purchase our “Non-Support Diagnosis” at a flat rate of $300, followed by an additional estimate to resolve the issue.

Support without a plan is only available to a limited group of Left Right Labs clients meeting the criteria of acceptably managed sites, and clients in good standing.

You can ask us for anything… but here are the general types tasks included in our Web Support Plans.

• Wordpress and Shopify troubleshooting
• Small changes on the site including: text edits (provided by you); images (provided by you); promotion updates like banners and coupon codes; callouts and pop-ups; adding new blog posts, podcasts, and recipes to existing templates, etc.
• Other changes like adding new sections on an existing page, making minor changes to a current layout, or adding a new feature within an existing part of the site, for example.
• Larger changes could include creating new pages, promotional landing pages, and customized affiliate or campaign additions.

Need help with something else related to your brand? Contact us.

Any project of 20 hours or more will still be eligible for a discount through our impact hours plan once the project has been scoped.

We complete tasks on a first-come, first-serve basis. We do have an internal system for gauging an emergency and will always prioritize those requests.

If you want to jump to the front of the line, we do offer a fast-track option. See the details here.

You can also request priority service by paying an additional 25% rush fee. 

Most urgent issues we see come from unplanned updates and automated processes that do their robot job, but don’t have human eyes to see that something went wrong.

Ever have your computer run an update and it messed up your favorite program? Website software can do that, too.  That’s why we have strong opinions about which web hosts are best and we are pretty strict about what we allow to “auto-update” when we’re not looking. 

We are not a 24/7 operation. We’re a small, highly efficient team working normal business hours. For urgent matters after hours, your web host can almost always roll your site back to its previous state until we can investigate.

Many of our vendors have recently increased costs and changed their service offerings.  If we left our plan offerings the same, we would have to increase web support pricing by a much higher rate.

We didn’t think our super amazing clients would be happy about that, so we came up with some new plans to create a win-win for everyone.

Read more in our FAQs under “In what way is my plan changing?” and “Why am I still paying the same?”

To sum it up, your plan has been redesigned to give your site the love it needs. That means more dev attention for higher quality, pro-active support.

New measures have been included to keep your site running smoothly to give your visitors the experience they expected from the brand you’ve grown from the ground up.

Both the LITE and PLUS plans now offer Value-Priced Support for all those ideas you want executed on your site. They also both include Visual Site Inspections to catch those frustrating glitches that can sometimes happen with site updates and other software conflicts, as well as Uptime Monitoring.

The PLUS plan goes one step further with regular Usability Testing to ensure your clients have a seamless experience when they engage with your brand and don’t leave (virtually) empty-handed.

As always, all plans provide Security Checks and Monthly Software Updates.

Although WP Engine is preferred for developer accessibility, good response time, quality, and practicality, there are other hosting providers our dev team has thoroughly vetted to offer as alternatives.

Please reach out to us to discuss the best hosting option for your site(s). We’ve also taken note of hosting providers to avoid, if at all possible, due to poor service and unfavorable practices which can impact site functionality and performance. (GoDaddy, we’re looking at you.)

The updated web support features and new pricing (Ex: plan prices ending in 97 increasing by $3) will take effect starting August 1st, 2023 based on your current renewal schedule.

For hosting, in most cases, clients will be approached by our team with details on migrating to new hosting. Sites will be addressed on a case-by-case basis due to stability, complexity, and other factors identified by the dev team.

Sites are expected to complete migration by the end of November or early December 2023.

Our clients don’t come to us for DIY drag-and-drop template sites. Each client has their own unique tech stack. When called for, we use custom code and specialized tools and techniques to create the best site for the job of representing your brand and serving your audience. Currently, about 90% of our web support clients don’t use their allotted monthly web support time. On the flip side, site maintenance demands have steadily increased. More plugins, more apps, more vulnerabilities, more bad actors on the internet, more bots, more automation, more updates, more conflicting issues….. whew! This requires our dev team to use more time to keep your site looking great and in good working order. We don’t run updates blindly on auto-pilot. We’re inspecting your site to make sure the update hasn’t triggered an undesired effect in its appearance or functionality. If we suspect a potential conflict during an update, we’ll test it in a secure environment before we allow it to update on the live site. In a nut-free nutshell, we’ve internalized the hours for the use of our dev team to focus more time on your site’s performance, while also continuing to keep it secure, maintained, and monitored.

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